Frequently Asked Questions

How can I withdraw money from my account?

You may withdraw funds from your account using the same manner as when you made a deposit: a credit card or a wire transfer.

What is the procedure for depositing funds?

We accept a variety of payment options, including credit cards, wire transfers, and e-payments. Sign in to your account first, and then go to the ‘Deposit’ area. Select your chosen option, input the deposit amount, and complete the fields with the payment method information.

How safe is our trading platform?

We take every precaution to protect your information. SSL is a globally recognized security protocol that encrypts all credit card transactions made over the internet. This is an automated mechanism, and you will be notified immediately if your browser does not support it.

Is there any software that I’m required to install?

PNL Advanced is a trading platform that is accessible over the internet. You may access your account and trade using any device with an internet connection.

How can I get support?

Our customer service representatives are available to assist you. Contact us through email or phone using the information provided on our Contact Us page.

How are rates defined?

Rates are the underlying assets’ stated pricing. The price is determined by real-time feeds. Please keep in mind that the quoted rates are not necessarily accurate reflections of market values; they might change by as much as a few pips.

What is the expiration rate?

The expiry rate is the price of the underlying asset at the moment your deal is closed. Your transaction is successful if the SELL price of your asset is more than the BUY price minus the spread that was in existence at the time the order was placed.

Why can’t I trade?

If you are unable to make a transaction, check to ensure that you have adequate money in your account and that the asset you want to trade is now accessible for active trading.